Return & Exchange Policy

Refund, Return & Exchange Policy

At Luxeloy, we stand behind the quality of our handcrafted 100% genuine leather products. We want you to be completely satisfied with your purchase, which is why we offer a simple, customer-friendly return and exchange process.

1. 7-Day Guarantee

You have 7 days from the date of package delivery to request an exchange or return for your item.

2. Eligibility Requirements

To be eligible for a return or exchange:

The item must be unused, in its original condition, and in its original packaging.
Proof of purchase (order number, name, or phone number used at checkout) must be provided.
Products showing signs of wear, intentional damage, or alterative use are not eligible.

3. Exchanges (Sizing & Color Changes)

If you ordered the wrong size (e.g., for shoes or belts) or would like to swap for a different color:

Contact our support team on WhatsApp at +212 703-676267 with your order details and desired replacement.
We will arrange for a courier to drop off your new item and collect the original product at your doorstep.
Note: A nominal courier exchange fee (30 MAD) applies for size/color exchanges due to customer preference. If the exchange is due to our error, delivery is completely free.

4. Returns & Cash Refunds

If your product arrives damaged, defective, or incorrect:

Contact us within 24–48 hours of receiving the package with photos/videos of the issue.
Once inspected and verified, we will arrange courier pick-up and issue a full cash refund or immediate replacement at no cost to you.