Privacy Policy

Effective Date: September 23, 2026

At Luxeloy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, place an order, or communicate with our team.

1. Information We Collect

When you place an order or interact with our website, we collect information necessary to process your delivery and provide customer support:

Contact & Delivery Information: Name, phone number, physical shipping address, city, and email address (teamluxeloy@gmail.com).
Order Details: Products ordered, order history, and delivery preferences.
Device & Usage Data: IP address, browser type, device information, and browsing activity on our website to improve user experience.

2. How We Use Your Information

We use your personal data exclusively for operational and customer support purposes, including:

Order Processing & Delivery: Contacting you via phone call or WhatsApp (+212 703-676267) to confirm delivery details and coordinate Cash on Delivery (COD) order drop-offs with courier services.
Customer Support: Responding to inquiries, order changes, size swaps, or return requests.
Service Improvements: Optimizing website navigation, product availability, and user experience based on browsing trends.
Marketing Communications (Optional): Sending updates on new collections or special offers, only if you have opted in. You can unsubscribe at any time.

3. Payment Safety & Cash on Delivery (COD)

No Financial Data Collection: Because we operate primarily via Cash on Delivery (COD), we do not request or store your credit card details, bank account numbers, or sensitive financial information on our servers.
Risk-Free Transactions: You pay directly in cash to the courier agent upon physical delivery and inspection of your package.

4. Information Sharing & Third Parties

We value your privacy and never sell, trade, or rent your personal information to third parties. We share limited information only with trusted service providers necessary to operate our business:

Logistics & Delivery Partners: Courier and delivery services across Morocco receive only your name, phone number, and delivery address to fulfill your shipment.
Website Hosting & Analytics: E-commerce platform providers (such as Shopify) and analytics tools process browsing data securely to maintain website functionality.
Legal Compliance: We may disclose information if required by Moroccan law, regulation, or legal process.

5. Data Security & Storage

We implement strict administrative and technical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to your personal data is restricted strictly to authorized personnel handling order fulfillment and support.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember items in your shopping cart, and gather statistical data on site usage. You can modify your browser settings to decline cookies; however, some features of the store may not function optimally as a result.