Welcome to the Luxeloy Help Center. Below you’ll find answers to the most common questions about our products, shipping, and ordering process. If you need further assistance, please don’t hesitate to contact our support team.
Orders & Cash on Delivery (COD)
How do I place an order?
Simply choose your desired leather items, select your options, and click "Buy Now" or "Add to Cart". Fill in your delivery details (Name, Phone Number, and Address) at checkout, and our team will process your order immediately.
How does Cash on Delivery (COD) work?
We offer 100% risk-free Cash on Delivery across Morocco. You do not need a credit card to purchase. You simply pay the delivery agent in cash when your order arrives at your doorstep.
Can I inspect my package before paying?
Yes! You have full peace of mind to verify the quality of your handcrafted leather product upon delivery before paying the courier.
Shipping & Delivery
How long does delivery take?
Major Cities (Casablanca, Rabat, Marrakech, Fez, Tangier, Agadir): 24 to 48 hours.
Other Cities & Regions across Morocco: 2 to 4 business days.
How much does shipping cost?
We offer Free Express Delivery on all orders over 300 MAD across Morocco. For orders below this amount, a flat delivery fee of 30 MAD applies.
How can I track my order?
Once your order is placed, our customer support team will contact you via WhatsApp or phone call to confirm your delivery details and provide real-time updates until your package arrives.
Product Quality & Care
Are your products made from 100% genuine leather?
Yes. Every Luxeloy product—from our wallets and belts to our bags and shoes—is handcrafted using 100% genuine full-grain leather. We do not use faux leather or synthetic materials.
Will the leather change over time?
Yes, and that is the beauty of genuine leather! Over time, your Luxeloy item will develop a rich, unique patina that enhances its natural character and softness without compromising durability.
How should I care for my leather products?
Keep your leather items away from direct heat and prolonged exposure to moisture. Clean gently with a soft, damp cloth, and apply a natural leather conditioner once every few months to keep the leather hydrated and supple.
Returns & Exchanges
What is your return/exchange policy?
We stand behind the quality of our craftsmanship. If your item arrives damaged, defective, or in the wrong size (for shoes or belts), you can request an exchange or return within 7 days of receiving your order.
How do I initiate a return or exchange?
Simply reach out to our customer service team via WhatsApp or email with your order number and photo of the item. We will arrange a courier pick-up for your exchange seamlessly.
💬 Need More Help?
Our support team is always ready to assist you.
WhatsApp / Phone: +212 703676267
Email: teamluxeloy@gmail.com
Working Hours: Monday – Saturday: 9:00 AM – 8:00